Terms of Service
Terms and Conditions of Use for KeenCRM Software. Managing entity: Keen Digital Co., Ltd. Version 1.0
Last updated: 2026-03-12
1. General Information & Account
KeenCRM is a customer relationship management (CRM) software platform developed and operated exclusively by KEEN DIGITAL CO., LTD. (hereinafter referred to as "Keen Digital", "we", or "the service provider"). Customer: An individual or organization that registers to use the service. Acceptance of Terms: By signing up for a trial or paying for the service, you acknowledge that you have read, understood, and agree to abide by all of these terms and conditions. If you do not agree with any of the terms and conditions, please discontinue using the service and contact KEEN DIGITAL CO., LTD. for clarification or further assistance before continuing to use the system.
2. Scope of Services & User Rights
KeenCRM is a software platform that helps businesses manage customer data, sales processes, and customer service activities. Main functions of the system: • Customer data management • Lead management • Sales opportunity management • Sales pipeline and transaction progress management • Task assignment and work management among team members • Work schedules, client meetings, and customer service activities • Marketing campaign and event management • Quotation, contract, invoice, and transaction management • Sales team performance monitoring • Data reporting and analysis system Trial Policy for Businesses: Each business/organization (based on tax ID or business email domain) is entitled to a single free trial of the KeenCRM system. The trial period is 14 days, starting from system creation. Businesses are given full access to all features. Data will be retained if the customer purchases after the trial. After 14 days, if a contract is not signed or payment is not made, administrative rights will be suspended. The customer is obligated to export data before the deadline. Keen Digital is not responsible for recovering deleted data.
3. Payment, Renewal & Penalties
Payment Obligations: Customers pay recurring service fees (monthly/annually) according to their chosen package. Fees must be paid before the start of the new cycle. Penalties for Late Payment: • Days 1–4 late: System remains operational; reminder notifications sent via email/app. • Days 5–7 late: High-level warning displayed on the admin interface. Customers have restricted access to enter new data or edit existing data. • After 7 days late: System officially ceases providing services. All accounts belonging to the business will be locked. • After 30 days: Keen Digital reserves the right to permanently delete data to free up system resources. Customers are obligated to export data before the deadline. Keen Digital is not responsible for recovering deleted data. User Account: To use KeenCRM, users must register an account. Users are responsible for providing accurate information, keeping account credentials secure, and all activities arising from their account. Immediately notify KEEN DIGITAL CO., LTD. if you discover unauthorized activities or security vulnerabilities.
4. Data & Security
User Rights: • Access and use the system according to your registered service package • Customer data management: storing, editing, deleting, and exporting data • Protect your personal information in accordance with the system's privacy policy • Access management: assigning permissions to other employees within the company • Receive notifications and alerts for significant changes in data or processes • Submit feedback regarding features, system errors, or services • Participate in new feature testing (beta versions) User Obligations: Regarding Payment & Service Maintenance: Customers must pay all service fees in full and on time. Payment only grants the right to use the software (License) and does not transfer ownership. You are responsible for monitoring expiration dates and proactively renewing. Regarding Account Management: You are responsible for protecting your account information and password. Do not share your account with third parties for the purpose of profiting from or defrauding user seats. Comply with system laws and policies. Regarding Customer Data: Ensure all customer data uploaded is legal and has consent of the data subject (per Decree 13/2023/ND-CP). Take responsibility for regularly backing up important data. Termination of Service: Customers are responsible for exporting all data before canceling the service or contract expiry. Keen Digital is not responsible for retaining data after the service ends.
5. Legal & Intellectual Property
When providing KeenCRM services, Keen Digital Co., Ltd. commits to: • Providing stable service: ensuring continuous system operation and scalability • Data security and ownership: Standard security measures protect customer data. The data you enter is your property. Keen Digital is not permitted to sell or share this data without your consent. • Technical support: guidance, answering questions, and troubleshooting • Encryption: Cutting-edge encryption and security technologies protect data from unauthorized access • Backup: Regular backups ensure data recovery in the event of technical failure • Updates and maintenance: software upgrades, bug fixes, and feature improvements • Legal responsibility: compliance with data protection regulations and related laws Protecting Personal Data (Decree 13/2023/ND-CP): • Purpose: KeenCRM only collects and processes data for customer management features, technical support, and service improvement • Data Subject Consent: The Customer acknowledges obtaining lawful consent before uploading data • Data subject rights: The system provides tools to access, edit, delete, restrict, or object to data processing • Storage and Security: Data stored in a secure environment with strict access controls. Keen Digital will notify authorities and customers within 72 hours of any data breach • Data Transfer: We do not transfer personal data to third parties unless required by government authority or with written customer consent Limitation of Liability: Keen Digital is not responsible for indirect damages or data loss due to user error, internet issues, or force majeure events. Keen Digital is not responsible for errors from third-party integrations. Intellectual Property: All source code, UI/UX, graphics, icons, algorithms, documentation, and trademarks of KeenCRM are the exclusive property of Keen Digital. Copying, modifying, reverse engineering, or attempting to extract source code is prohibited. Any IP infringement results in immediate termination without refund.
6. Changes to the Terms
The new terms and conditions apply to all customers from the effective date, including existing customers. Cancellation option: If the customer does not agree with the new terms, the customer has the right to terminate the service before the effective date or contact a consultant for clarification. Notification channels: on the official website and notifications from the app. Effective date: Changes will take effect 7 days after notification.
7. Dispute Resolution
Any disputes arising will be resolved primarily through negotiation. In the event that an agreement cannot be reached, the dispute will be settled in the competent court where Keen Digital Co., Ltd. is headquartered, in accordance with Vietnamese law.